Managed IT Services
Ongoing operations for monitoring, managing, maintaining and supporting your systems.
Continuous Technology Support for Your Operations.
Within a defined scope and agreement, we monitor and manage your systems and run maintenance and technical support operations.
Service scope
Infrastructure monitoring
Monitoring servers, networks and critical services and evaluating alerts.
System and network management
Running configuration, update and capacity tasks on a regular basis.
Incident and change management
Logging and prioritising incidents and making changes in a controlled way.
On site or remote support
Engineering support through the channels and hours defined in the agreement.
Periodic reporting
Regular reports on incidents, changes, capacity and improvement suggestions.
Service model
- Onboarding
Inventory, access and existing processes are reviewed.
- Scope and responsibilities
Scope, roles and communication channels are defined.
- Operations
Monitoring, management and support are delivered.
- Reporting and improvement
Regular reports make needs visible.
With the service you get
Frequently asked questions
Working hours, channels and response targets are agreed in the service agreement based on your needs.
Yes. The service can be designed to support your internal team, with responsibilities clarified at the start.
Request Managed Services
Related solutions
Performance and continuity across enterprise networks, wireless, servers and digital workplaces.
The right architecture for servers, storage, virtualisation, backup and disaster recovery.
Cloud that fits enterprise needs, from strategy and migration to security and cost optimisation.